RETURNS AND EXCHANGES
ROSARA HOME quality control team ensures that our products are inspected thoroughly before they leave our facility. We take customer feedback very seriously and strive towards ensuring complete customer satisfaction. In case you are unhappy with the products that you have received, please be assured that we are committed to working with you in accordance with our returns, refunds and exchange policies outlined below.
For standard-size curtains, we offer a simple ten-day “no questions asked” return policy in case you are not satisfied with the products received.
This ten-day period is effective from the date you receive the products. If you would like a return or exchange standard-size curtains within this ten-day period:
- Please send an email to [email protected] quoting your order number
- We will get in touch with you to arrange a reverse pick-up of the products. Please ensure that the curtains are returned in the same condition and packaging they were received in.
- Once we have received the items, we will initiate a full refund via the same payment method as you used to place the order.
- In case you’d like to exchange the curtains for a different standard-size option, our team will collect the relevant details from you and provide you with a new estimated delivery timeline
Please note that requests for returns or exchanges will not be entertained after the ten-day period has elapsed. If you still have concerns about the product quality, please send an email to [email protected] and we will try to assist you in the best way we can.
MADE TO MEASURE CURTAINS:
We do not offer a returns or exchange policy for made to measure products.
However, if you are not satisfied with the products received, we encourage you to get in touch with us so that we can determine what steps can be taken to address concerns on a case by case basis if they fall into any of the categories listed below:
- If there are quality defects in the curtains
If you find a defect in the made to measure products received, please send an email to [email protected] with details and photographs of the defect within three days. This will help our team identify the correct course of action, and they may reach out to you for additional details. If ROSARA HOME’s made to measure products sent to you have genuine defects, we will work with you to ensure that you receive a fresh replacement at the earliest
- If the curtains sent by ROSARA HOME do not match order specifications:
If the made to measure products sent to you by ROSARA HOME does not match the dimensions requested, please send an email to [email protected] within three days of receiving the items so that we can ensure that you receive a fresh replacement at the earliest. We will arrange for a reverse pick-up of the products before sending out a fresh set that match the dimensions specified in your original order sheet.
- If you entered the wrong dimensions while placing the order:
If you have entered the wrong size while placing an order for made to measure products and require alteration services, please send an email to [email protected] with your request. We will try our best to assist you or suggest alternatives for mending the curtain.