Terms & Conditions

TERMS & CONDITIONS

This Website is directed at and only meant to be used by you for the purpose of accessing and using the online and offline service provided.

“ROSARAHOME” reserves the right, at its discretion, to change, modify, amend, add, or remove all/ or any portion(s) of these Terms and Conditions at any time without any intimation individually. The visitor/ reader is advised to check these Terms and Conditions periodically for any changes made. Your continued visit and use of the Website following the changes to the terms and conditions will imply that you agree and accept to the changes made. We grant you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Website.

Please read these terms of use carefully before using this website. If you do not accept these Terms of Use, you are advised not to access or use this Website and the online services provided. By using this Website, you signify your agreement to the Terms of Use as well as the Website's Privacy Policy (which is hereby incorporated by reference herein). Please read these Terms of Use carefully as it is legally binding agreement between you, your heirs and representatives (collectively, “you”, “user”, “Customer”) and ROSARA HOME(together with all its affiliates and subsidiaries, referred here as “we”, “our”, or “us”). These Terms of Use along with the Privacy Policy extends to users who visits the Website but do not transact business on the Website ("Users") as well as users who are registered and are authorized by the Website to transact business on the Website

 

 

Shipping Policy

Unlike many other e-commerce websites that have special rules and lots of fine print, ROSARA HOME has a transparent and clear shipping policy for all orders placed on our website, without any special exceptions.

Before placing an order, we always advise our customers to go through the description of the product thoroughly on the product page.

We urge all customers to inspect the package for any damage or tamper before receiving or signing for receipt.

After your product(s) has been successfully placed, booked and packaged, it will be shipped within 24-48 working hours by our logistics partner. The expected time frame for the delivery of the booked products to the shipping address is between 3-7 business days.

Different products have different lead times for delivery depending upon the tie up of various manufacturers with various logistic companies.

Delivery of products is not attempted on Sundays or public holiday. “Public Holidays”

 

Payment Options

 To make shopping at ROSARA HOME easy and convenient, you get to choose your convenient mode of payment from amongst the below mentioned:

  • Credit Cards
  • Debit Cards
  • Net Banking

 

Registration 

The Website requires, in order to avail the services provided by ROSARA HOME through its website “www.rosarahome.com” you are required to register as a User by choosing a user name and password for creating an Account. You will be responsible for maintaining the confidentiality of the user name and password and the account. You may create your account through your existing Gmail or Facebook account.

Personal Information provided to us like your name and other details, including but not limited to, e-mail, contact number, contact address and customer verification question (example: your mother's maiden name), which will be used for verification purposes will be stored in our database and the confidentiality of the data provided shall be maintained in accordance with the Privacy Laws of India.

 

Order 

Once the purchase of the item(s) is confirmed by you, ROSARA HOME will arrange to pack and deliver the product to you.

“In case the option of payment selected at the time of making/ opting to pay is by electronic means be it Debit Card / Credit Card / Net- Banking” all the orders are considered complete only after the payment has been received by ROSARA HOME and receipt of payment has been confirmed by our Accounts Division.

 

Payment

ROSARA HOME offers multiple payment options to Customers on the Website. 

Customers can make online payments using his/her/ credit/debit card; and we as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the pre-set limit mutually agreed by us with our acquiring bank from time to time.

 

Refunds 

Any refunds due by ROSARA HOME to the Customer shall be made in the following manners:

Credit Card

The credit card account of the Customer will be re-credited with the refund amount by the ROSARA HOME without any charge on the Credit Card. The refund amount will be credited to the Customer's account within the time span stipulated by the bank which has issued the credit card; or

Debit Card/Netbanking

The refund amount shall be deposited into the bank account of the Customer by ROSARA HOME within ten (10) business days after the receipt of request for refund by the Customer has been approved.