Shipping policy
Unlike many other e-commerce websites that have special rules and lots of fine print, Rosara Home has a transparent and clear shipping policy for all orders placed on our website, without any special exceptions.
Before placing an order, we always advise our customers to go through the description of the product thoroughly on the product page.
We urge all customers to inspect the package for any damage or tampering before receiving or signing for receipt.
After your product(s) has been successfully placed, booked, and packaged, it will be shipped within 24 to 48 working hours by our logistics partner. The expected time frame for the delivery of the booked products to the shipping address takes between 3-7 business days.
Different products have different lead times for delivery depending upon the tie up of various manufacturers with various logistic companies.
Delivery of products is not attempted on Sundays or public holidays. “Public Holidays”
Payment Options
To make shopping at Rosara Home easy and convenient, you get to choose your convenient mode of payment from among the below mentioned:
- Credit Cards
- Debit Cards
- Net Banking
Registration
The Website requires, in order to avail the services provided by ROSARA HOME through its website, “www.rosarahome.com” , that you register as a user by choosing a username and password for creating an account - You will be responsible for maintaining the confidentiality of the user name, the account. You may create your account through your existing Gmail or Facebook account.
Personal information provided to us, like your name and other details, including but not limited to, e-mail, contact number, contact address, and customer verification question (example: your mother's maiden name), which will be used for verification purposes, will be stored in our database, and the confidentiality of the data provided shall be maintained in accordance with the Privacy Laws of India.
Order
Once the purchase of the item(s) is confirmed by you, Rosara Home will arrange to pack and deliver the product to you.
“In case the option of payment selected at the time of making or opting to make a payment is by electronic means, be it Debit Card / Credit Card or Net- Banking” all orders are considered complete only after the payment has been received by Rosara Home and receipt of payment has been confirmed by our Accounts Division.
Payment
Rosara Home offers multiple payment options to customers on the website.
Customers can make online payments using their credit/debit card; and we as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any transaction, on account of the cardholder having exceeded the pre-set limit mutually agreed upon by us and our acquiring bank from time to time.
Refunds
Any refunds due by Rosara Home to the customer shall be made in the following manners:
Credit Card
The credit card account of the customer will be credited with the refund amount by Rosara Home without any charge to the credit card. The refund amount will be credited to the customer's account within the time period stipulated by the bank that issued the credit card; or
Debit Card/Netbanking
The refund amount shall be deposited into the bank account of the customer by Rosara Home within ten (10) business days after the receipt of the customer’s request for a refund has been approved.
Returns And Exchanges
Rosara Home quality control team ensures that our products are inspected thoroughly before they leave our facility. We take customer feedback very seriously and strive towards ensuring complete customer satisfaction. In case you are unhappy with the products that you have received, please be assured that we are committed to working with you in accordance with our returns, refunds, and exchange policies outlined below.
Standard-size Curtains:
For standard-size curtains, we offer a simple ten-day “no questions asked” return policy in case you are not satisfied with the products received.
This ten-day period is effective from the date you receive the products. If you would like a return or exchange standard-size curtains within this ten-day period:
- 1. Please send an email to support@rosarahome.com, quoting your order number.
- We will get in touch with you to arrange a reverse pickup of the products. Please ensure that the curtains are returned in the same condition and packaging they were received in.
- Once we have received the items, we will initiate a full refund via the same payment method as you used to place the order.
- In case you’d like to exchange the curtains for a different standard-size option, our team will collect the relevant details from you and provide you with a new estimated delivery timeline.
Please note that requests for returns or exchanges will not be entertained after the ten-day period has elapsed. If you still have concerns about the product quality, please send an email to support@rosarahome.com, and we will try to assist you in the best way we can.
Made To Measure Curtains:
We do not offer a return or exchange policy for made-to-measure products.
However, if you are not satisfied with the products received, we encourage you to get in touch with us so that we can determine what steps can be taken to address concerns on a case-by-case basis if they fall into any of the categories listed below:
- 1. If there are quality defects in the curtains If you find a defect in the made to measure products received, please send an email to support@rosarahome.com with details and photographs of the defect within three days. This will help our team identify the correct course of action, and they may reach out to you for additional details. If Rosara Home’s made-to-measure products sent to you have genuine defects, we will work with you to ensure that you receive a fresh replacement at the earliest possible date.
- 2. If the curtains sent by ROSARA HOME do not match order specifications: If the made-to-measure products sent to you by Rosara Home do not match the dimensions requested, please send an email to support@rosarahome.com within three days of receiving the items so that we can ensure that you receive a fresh replacement at the earliest. We will arrange for a reverse pickup of the products before sending out a fresh set that matches the dimensions specified in your original order sheet.
- 3. If you entered the wrong dimensions while placing the order: If you entered the wrong size while placing an order for made-to-measure products and require alteration services, please send an email to support@rosarahome.com with your request. We will try our best to assist you or suggest alternatives for mending the curtain.